ITS Team, Inc. Managed Service Plans Rather than waiting for a critical network component to fail, we provide proactive solutions to our clients with our Managed Service Plans. These plans encompass regular maintenance, on call support, network planning, documentation, and depending on your service level agreement, remote monitoring of your network. We provide a free no obligation consultation to discuss which Managed Service Plan is the best fit for you budget and needs. If one of our standard service plans is not an excellent fit we will customize a plan that will work for you. Once you have chosen a Managed Service Level Agreement, we will assign a Network Engineer from our staff to manage your IT Services. Your dedicated Network Engineer will make recurring scheduled onsite visits, document your network, and get familiar with your specific software and hardware and their role in your day-to-day business operations. If you currently have a full-time onsite IT professional as many of our clients do, we can augment them and your company by being an on demand or scheduled Professional IT resource to help with special projects, or to keep labor costs such as overtime in check. Our Network Engineers have the advantage of working with many different clients solving problems of all types under pressure. The experience they get from facing trial-by-fire each day and working with leading edge technologies gives them a tremendous advantage in troubleshooting network issues that many in house administrators may never have experienced or have the time to resolve.