Q: Who is ITS Team, Inc? ITS Team is a provider of outsourced prescheduled, project based, and on demand, 24 x 7, on-site and remote computer and network support services for small and mid-size businesses in San Diego, Orange, and South Riverside Counties of Southern California. ITS Team helps business owners maximize their technology investment and minimize technology hassles keeping their computing environment reliable, safe and serving their business needs. Q: How does ITS Team work? ITS Team provides remote and local on-site service by network engineers certified with some of the industries most prestigious certifications available by Cisco Systems, Microsoft, and SonicWall. As an ITS Team client, your business will receive prompt and courteous IT support from a team of certified experts. Your dedicated Network Engineer is your main point of contact and will make recurring scheduled onsite visits, document your network, and get familiar with your specific software and hardware and their role in your day-to-day business operations. ITS Team members are selected and changed based upon your technology requirements. Every ITS Team office has a diversified staff of highly-trained network engineers prepared to assist you. Q: Do you buy hardware and software? We provide one-stop shopping for all of your hardware and software needs. ITS Team has partnerships with some of the world’s largest providers of Best-in-Class Computer network hardware and software products. Our volume purchasing power allows us to provide you with the most competitive pricing available anywhere. If you are small company looking to install software on a single PC or a large enterprise looking for volume licensing we can help you sort out the many confusing and seemingly contradictory licensing schemes by such companies as Microsoft, Symantec, and Network Associates just to name a few. ITS Team proudly recommends network servers from Compaq/Hewlett Packard, IBM, & Dell. In addition our SonicWall Certified Security Administrators proudly recommend SonicWall security appliances in addition to Cisco Pix, Netscreen, and CheckPoint security solutions. Q: What computing platforms do you support? We support all Microsoft based computer platforms including: Windows 95, 98, 2000, Windows NT server/workstation, Windows XP, and Windows Server 2003. Q: How much can I expect to pay for your services? ITS Team services are very competitive. Our standard SLA, is the most economical of our services. Under our standard SLA, we perform, part-time, regularly-scheduled monthly preventative maintenance service on your LAN and or WAN. We start most new clients with a comprehensive needs analysis to determine the state of your network. Based on this needs analysis when then recommend a SLA that best fits your needs which includes ongoing monthly maintenance of your LAN and/ or WAN infrastructure. If one of our standard service plans is not an excellent fit we will customize a plan that will work for you. Q: How do you define a small to medium size business? Is my business too small? Is my business too large? ITS Team focuses on businesses that have 5 to 200 computers per office or location. Stated simply, IT services come down to value. Value defined by skill level, experience, quality, reliability and efficiency. Many businesses have decided that it more cost effective to outsource their IT to a highly qualified support partner such as ITS Team. Our Network Engineers have the advantage of working with many different clients solving problems of all types under pressure. The experience they get from facing trial-by-fire each day and working with leading edge technologies gives them a tremendous advantage in troubleshooting network issues that many in house administrators may never have experienced or have the time to resolve. If you currently have a full-time onsite IT professional as many of our clients do, we can augment them and your company by being an on demand or scheduled Professional IT resource to help with special projects, or to keep labor costs such as overtime in check