VOICE AND DATA COMMUNICATIONS:

Whether your business needs multi-location call centers based on a Voice Over IP Solution or an integrated access solution including Voice & Data over a T1 line, ITS Team, Inc. has the answer.  With so many possible solutions available we only list a few:

• Voice Over IP solutions
• Voice PRI Solutions
• T1 Voice Trunck Solutions
• Branch office phone systems with integrated voice mail
• Unified messaging systems integrated with Microsoft Exchange Server
• Predictive Dialer solutions

Our premier PBX business partners are recognized Platinum Avaya and Nortel solutions partners. With them we have completed many successful projects on budget and on time.

Telecommunications Cabling

Whether you need a single data connection installed or an entire multi-office location wired with data cable, our telecommunications partner can handle the job. Our partner is a full service telecommunications cabling company offering virtually all data cabling services. Please Contact Us for your free estimate.

Features:
Please note that different PBX systems support many features and there are too many to list here. However, these are the most common found in basic PBX systems today.

• Enhanced company Image
• No attendants required
• Voice Mail
• Restrict and manage long distance calls
• Call forwarding
• Call conferencing
• Follow me features

Benefits:

• They say first impression contribute to a large degree your future success with a prospect. Having a professional clear message on a PBX system greatly enhances your company’s image and gives your current clients and future prospect reassurance that you are truly a professional organization.ß Improve manpower efficiency by reassigning operators to other tasks
• Professional voice mail can give your company a more polished and professional image. ß Monitor and stop long distance abuse by employees by having access codes required to make long distance calls. You can also monitor extensions with PBX logs to see what lines are making the most long distance calls and to whom.
• Call forwarding allows you to transfer a call without having an operator route or transfer your call enhancing your productivity and having to save you the embarrassment of asking the client to call back to speak with another person.
• 3-Way call conferencing with another employee and a customer will allow you to communicate much more effectively when collaboration from a small group is required.
• “Follow Me” features are now standard features in many PBX systems. These features have the benefit of ringing your desktop and then transferring to a secondary outside number such as your cell phone and or pager. This has the obvious benefit allowing clients to keep in touch with you easier.